Privacy Policy

This document sets forth the Privacy Policy for Urban Moto Australia Pty Ltd (ABN 29 691 544 788) (we, us, our). website, www.segwaypowersports.com.au

This Privacy Policy applies to the personal information we collect when you visit or use our websites, interact with us online (including through submitting forms or through social media), or otherwise deal with us or our authorised dealers.

Urban Moto Australia Pty Ltd is an authorised importer and distributor for Segway Powersports.

Urban Moto Australia Pty Ltd is committed to providing you with the best possible customer service experience. We are bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

Many aspects of our websites can be viewed without providing personal information. However, for certain uses of our websites such as ordering products, we will collect your personal information, and access to Urban Moto Australia Pty Ltd customer support features requires you to submit personal information. The types of personal information we collect may include:

• name;
• residential or postal address;
• email address;
• telephone number;
• date of birth;
• driver’s licence number;
• vehicle registration details;
• details of the motorcycle or product purchased or enquired about (including make, model, and VIN);
• payment information (such as credit card details, processed via a third-party payment gateway);
• warranty and service history;
• information provided in connection with test ride bookings or finance enquiries; and
• any other information you choose to provide to us or our authorised dealers.

We collect personal information through the following channels:

• directly from you when you visit and interact with our websites; and
• through our authorised dealers in connection with parts orders, warranty claims, and other after-sales interactions.

We hold personal information in secure electronic and/or physical systems. We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, and from unauthorised access, modification, or disclosure.

Sharing of your personal information

We may occasionally hire or use other third-party companies to provide services on our behalf, including but not limited to handling customer support enquiries, [marketing services,] processing transactions or customer freight shipping. We will only disclose to those companies the personal information they need to deliver the service. Urban Moto Australia Pty Ltd takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

We may disclose your personal information to third parties located outside of Australia. The countries in which third party recipients of your personal information are likely to be located are China.

Use of your personal information

We collect, hold, use and disclose your personal information for the following purposes:

• to process and respond to your orders, parts requests, warranty claims, and other customer support enquiries;
• to provide, operate, and improve our products, services, and websites;
• to communicate with you about your enquiries and transactions;
• to send you marketing communications about our products and services, where you have consented to receive them;
• to comply with our legal and regulatory obligations; and
• for any other purpose disclosed to you at the time of collection or with your consent.

From time to time, we may seek to use your personal information for new, unanticipated purposes not previously disclosed in this Privacy Policy or our privacy collection notices. If our information practices change in the future, we will notify you of those changes by updating this Privacy Policy and, where applicable, by taking reasonable steps to notify you directly. Where we wish to use personal information we have already collected from you for a new purpose, we will notify you of that new purpose or seek your consent before doing so, and will only use that personal information for the new purpose from the time of that notification or consent.

Online and Marketing Services

Where you have consented, we may also use your personal information for marketing purposes and to advise you of new products and services. You have the right to opt-out of receiving marketing messages at any time.

Opting out

If you have consented to receive marketing communications from us, we will make sure that any marketing communications we send you clearly tell you how to opt out.  You can also contact us using the details provided in the ‘Contacting us or making a complaint’ section below.

Cookies and tracking pixels

When you browse our websites, information about your activity may be collected and stored through the use of tracking technologies. These technologies may include cookies, web beacons, Flash local stored objects, and JavaScript. A cookie is a small file stored on your computer that allows our servers to identify and interact more efficiently with your computer device by:

• maintaining the continuity of your browsing session (e.g. if you are looking at multiple products on our website); and
• remembering your details and preferences when you return.

You can configure your web browser to reject and delete cookies and block JavaScript; however, this may limit your ability to interact with our websites. Please note that other tracking technologies, such as web beacons, may not be controlled through your browser settings.

Changes to this Privacy Policy

Urban Moto Australia Pty Ltd reserves the right to make amendments to this Privacy Policy at any time. We will notify you of any changes by posting the updated Privacy Policy on our websites. Where the changes are material, we will take reasonable steps to provide you with additional notice.

Accessing Your Personal Information

You have a right to access and seek correction of your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know using the details in the section below. You may be required to put your request in writing for security reasons. Urban Moto Australia Pty Ltd reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us or making a complaint

Urban Moto Australia Pty Ltd welcomes your comments or complaints regarding this Privacy Policy. If you have any questions or complaints about this Privacy Policy or would like further information, please contact us using the details below.

Post: Attn: Privacy Officer, Urban Moto Australia Pty Ltd, PO BOX 343 Batman VIC 3058   E-mail: info@urbanmoto.com.au

Urban Moto Australia Pty Ltd aims to respond within 30 days, but in some cases may take longer.

If you are not satisfied with our response or do not receive a response within a reasonable timeframe, you have a right to complain to the Office of the Australian Information Commissioner at www.oaic.gov.au.